MFNXT SUPPORT

Let's make investing clearer.

Whether you're exploring index investing, getting started with MFnxt, or need help with your account, SIP or transaction, our team is here to help you understand the next step.

SUPPORT
NEED HELP?

We're here to help you.

Get clear answers about index investing, your MFnxt account and available investment facilities.

Index Fund Support
Investor Assistance
Human Support
CONTACT US hello@mfnxt.com
AMFI Registered ARN-300764
SUPPORT & CONTACT

Support when you need it.

We believe investing should be easier to understand. If you have a question, reach out to our team and we'll help you find the right information or next step.

EMAIL hello@mfnxt.com For general enquiries and support
PHONE 7479-71-7479 For investor support
SUPPORT HOURS Monday – Friday 9:00 AM – 6:00 PM
REGISTERED OFFICE

Finozone Investech Private Limited
2nd Floor, Nandi, Sri Sri Sri, 1590, Tiruchi Mahaswamiji Road, opp. Rajsri Apartment, Durga Parameshwari Layout, BEML Layout, 5th Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098

SEND US A MESSAGE

How can we help?

Tell us what you need help with and our team will review your request.

Please do not share your PAN, password, OTP, CVV or complete bank account details in this form.

WHAT HAPPENS NEXT?

From your message to the next step.

We keep the process simple and focused on understanding your query.

01

Request received

Your message is submitted to our support team.

02

Query reviewed

We review your query and identify the appropriate information or team.

03

Team responds

We'll respond through the contact details you've provided.

ESCALATION MATRIX

Need further assistance? We're here.

If your query requires further attention, you can escalate it through the following levels. Please allow the appropriate team time to review and respond before moving to the next level.

01
ESCALATION LEVEL Level 1

Customer Support

For initial queries, account assistance, transaction-related questions, SIP queries and general investor support.

RESPONSE TIME Within 2 Working Days
CONTACT PERSON Support Team
ESCALATION CONTACT Support Team hello@mfnxt.com
02
ESCALATION LEVEL Level 2

Senior Support

For unresolved queries requiring senior review, additional investigation or intervention from the responsible team.

RESPONSE TIME Within 2 Working Days
CONTACT PERSON Sadvika K
ESCALATION CONTACT Sadvika K sadvika.k@mfnxt.com
03
ESCALATION LEVEL Level 3

Grievance / Senior Management

For grievances or matters that remain unresolved after the earlier escalation levels have been addressed.

RESPONSE TIME Within 7 Working Days
CONTACT PERSON Santhosh Guruaj
ESCALATION CONTACT Grievance Officer Name santhosh.gururaj@mfnxt.com

When escalating a query, please mention your previous communication or ticket reference, if available, so that our team can review the matter efficiently.